HOW DOES THE MARKET PROTECTION SYSTEM WORK?
In the event of any potential dispute between the consumer and the supplier, if the problem cannot be resolved between the parties within 24 hours, shopexi.com purchases the problematic transaction by completing the necessary return and payments to the parties in full, including shipping costs, within the scope of Shopexi bi+smart smart e-commerce systems’ market protection, and requests that the product be sent to our collection center for review. After the required documentation and examinations, the measures deemed appropriate for a secure marketplace are taken by shopexi.com.
WHO IS COVERED BY THE MARKET PROTECTION SYSTEM?
The Market Protection System, which is the risk management service of Shopexi bi+smart smart e-commerce systems, is a “plasma” system. It cannot be activated or deactivated by the supplier or the consumer. Within the system, from the moment an order is created, the market protection system starts to cover both the supplier and the consumer.
The entire process—system log records, supplier and consumer data entries, consumer-supplier correspondence, dispute and resolution processes—is monitored and recorded by shopexi.com. It is activated if there are problems that cannot be resolved mutually within 24 hours. The Market Protection System operates within the scope of Secure Marketplace Rules and becomes inactive outside of them. You can access the Secure Marketplace Rules HERE.
What the Market Protection System focuses on is identifying the source of issues that arise within Shopexi bi+smart next-generation e-commerce systems, researching solution paths, and preventing potential misuse for both suppliers and consumers.
- The main subject of the Market Protection System is that an issue could not be resolved within 24 hours under the secure marketplace rules. If you believe that any product, stall, or user violates the secure marketplace rules on shopexi.com—even without placing an order—you can reach us via destek@shopexi.com and help support the sustainability of the secure marketplace.
IN WHICH CASES IS THE MARKET PROTECTION SYSTEM OUT OF SCOPE?
In the event of any dispute, the records available within Shopexi bi+smart next-generation e-commerce systems are taken as the basis.
- Records different from those available in our system regarding Shopexi orders cannot be used during documentation and scope processes.
- If users communicate or conduct transactions on other platforms outside Shopexi systems, the related transactions are excluded from the Market Protection System.
- Any stall, product, or user found to have violated the secure marketplace rules 3 times is permanently removed from Shopexi bi+smart next-generation e-commerce systems. Re-registration is not accepted.
- Products that are determined to be without invoice, counterfeit, defective, replica, or prohibited are kept out of market protection coverage.
- If Shopexi bi+smart next-generation commerce systems detect any illegal activity within the tools it provides to its users (payment, marketplace, plus, apk, communication, etc.), it is obliged to alert the relevant legal authorities and ensure the necessary flow of information.
