The purpose of the measures implemented in cases of non-compliance with Shopexi partnership and marketplace protection system quality standards is to improve the commercial activities of our business partners and thus enhance the shopping experience of Shopexi users. Therefore, the sanctions to be applied by Shopexi are designed to inform our business partners about their operational adequacy, encourage compliance, and protect the marketplace for all its components.
Our business partners must manage their commercial relationship with their stakeholders on Shopexi in an honest and fair manner and, within this scope, must comply with the marketplace protection system rules of the Shopexi platform.
The management of communication between our business partners and our consumers is subject to strict controls, as it also includes important responsibilities such as protecting consumers’ personal rights and ensuring their security. If it is determined during inspections that the principles mentioned in this section have been violated, the sales of the supplier that reaches certain limits will be suspended for a limited or unlimited period depending on the score received.
Out of 99, if the supplier account
- drops to 84: 2 days
- drops to 69: 5 days
- drops to 44: suspended for 7 days.
If the total stall score drops from 99 to / 39, the account will be closed to sales indefinitely.
SAFE MARKETPLACE RULES
Not Redirecting to a Different Shopping Platform
Redirecting Shopexi consumers to different shopping channels and preventing them from receiving service from Shopexi is against our safe marketplace rules.
Therefore;
- Using the consumer questions feature for the purpose of redirecting the consumer to different shopping channels,
- Including coupon/discount promotional materials directly aimed at redirection inside the shipment,
- Advertising and promoting a shopping channel other than shopexi or bi+smart websites on the product page or in the shipment content is against the safe marketplace rules.
Providing Responses to Consumer Questions Contrary to Quality Standards
Consumer questions must be answered in accordance with safe marketplace rules, accurately, relevantly, respectfully, and on time. In this regard, penalty points are applied to the supplier who provides responses to consumer questions contrary to quality standards in the ways listed below.
- Providing an answer on the consumer questions screen that is unrelated to the consumer’s question (stock replies such as “it’s written in the description,” “we will respond during business hours,” etc.).
- Providing a misleading answer (e.g., not matching the product’s features).
- Using language in a way that negatively affects the consumer experience (not including insult/threat/harassment; however, rude and disrespectful replies are evaluated within this scope. For replies containing insults, the penalty points applicable for insults will be applied.)
- Providing an answer that conveys Shopexi’s business and operational processes to the consumer incorrectly and misleadingly (Replies that transfer Shopexi business processes to the consumer—such as Shopexi errors regarding order processes or Shopexi shipping quota—and that are not solution-oriented and do not reflect the truth are considered against our safe marketplace rules.)
- Directing the consumer to cancel the order through the consumer questions screen
Contacting the Consumer Directly
Our suppliers must reach Shopexi consumers through the communication channels provided by the Shopexi platform.
- Providing or requesting contact information (phone, email address, etc.) with the intention of directly contacting the consumer via the consumer questions or product review reply screens,
- The supplier calling/messaging the consumer’s phone number, sending email to the consumer, reaching the consumer via social media channels or other platforms, or requesting such information from the consumer in order to communicate through these channels,
- Requesting contact by adding a business card or phone number/email address in the shipment content is against the safe marketplace rules.
Not Responding at All or Properly to Order Questions or Consumer Requests Forwarded by the Consumer Experience Team
All evaluations about the product must be made by real consumers who purchased the product.
It is against the safe marketplace rules for suppliers to try to influence product evaluations using the methods below.
- Creating fake orders from consumer accounts belonging to the supplier or their relatives / allowing such orders to be created (ordering from one’s own store)
- Offering a discount to consumers in exchange for leaving a positive review.
- Buying/attempting to buy product reviews, product ratings, follower count, click count, or favorite count from a single source.
Misusing Platform Features
Platform features must be used for their intended purposes and in accordance with the safe marketplace rule. Penalty points are applied to a supplier found to be using shopexi and bi+smart features outside their purpose in order to harm another supplier’s trade or the consumer. Examples of such penalized behaviors are listed below.
- Using the Q&A and Product Page areas in a way that harms another supplier’s trade (e.g., defaming other suppliers by claiming they sell low-quality or non-original products, etc.)
- Placing an order from another Shopexi supplier store and abusing the discount/benefits created for that supplier’s consumers.
- Placing an order from another Shopexi consumer store and making the supplier’s trade more difficult (e.g., stock depletion, malicious review, intentional return, etc.)
- Copying labels provided by Shopexi under certain rules (successful supplier, fast delivery, etc.) and adding them to the product page or store visuals without authorization.
- Misusing the site by providing misleading information about product thresholds, price, or volumetric weight (desi).
Using Data for Purposes Other Than Intended
Our suppliers must use the data they obtain during their trade (consumer data, order data, platform screens, employee information, etc.) in accordance with confidentiality and good faith rules, only for its intended purpose, and must not share it with third parties. Supplier accounts that share non-public confidential data obtained through Shopexi with third parties or use it for purposes other than intended are suspended indefinitely.
- Using consumer data for purposes other than intended
- Using commercial data obtained during the partnership with Shopexi for purposes other than intended.
Inappropriate Behavior Toward Employees or Consumers
If unlawful verbal or written communication containing insult/threat/harassment is made with a Shopexi consumer or employee through Shopexi platform channels such as live support, call center, consumer questions, product reviews, or pro
